Your feedback and comments help us to continuously improve our care at the treatment centre and we very much appreciate you taking the time to let us know your views. A copy of our Patient Satisfaction Survey will be given to you when you are discharged from the treatment centre.

We would also encourage you to leave feedback about your visit to Shepton Mallet NHS Treatment Centre on the NHS website. This is a valuable resource for other NHS patients and your experiences will enable them to choose where they want to be treated in the NHS. To leave your feedback please follow this link.

If you are upset by something then please tell a staff member and we will try to address your concern immediately. If you like, we can also arrange for you to speak to a senior manager or clinician and they will discuss your concerns with you. If you do not feel we have addressed your concern adequately, we have a formal complaints process that is available to you. For details of our complaints process, as well as the NHS complaints process please click here to see the full version of our patient guide