Ward Manager

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FAQs for Private Patients
 

How long will I have to wait for an appointment?

You’ll get an appointment at a time that’s convenient to you.   

Can I book my appointment directly with UKSH or do I need a GP referral?

You will need a GP referral.  All you need to do is visit your GP and say that you wish to be referred to a UKSH treatment centre.  Your GP will then write your referral letter, send it to us and we’ll contact you to arrange your treatment. 

What if I need to change my appointment?

You can contact us by telephone to change your appointment.  If you want to change your appointment you must do so at least 48 hours in advance otherwise we cannot guarantee we will be able to reschedule.

What will my treatment involve?

Click here to view the care pathway for private patients at UKSH.

I need my treatment to coincide during my least busy periods of work.  Will that be possible?

Yes.  We understand that many patients choose to go privately because this allows them greater flexibility in terms of appointment times and access to services.  So, we’ll work with you to arrange your treatment for a time that’s most convenient for you.

How soon will I be back home after my treatment?

Obviously, this depends on the nature of your treatment.  However, there are several reasons why you may be back home more quickly if you choose a UKSH treatment centre:

  • Excellent clinical results combined with high-quality follow-up treatment plans means your time spent as an inpatient is kept to a minimum.
  • We also offer much higher levels of day patient treatments (Same Day Clinic) that are far in excess of UK averages.  This means you are far more likely to undergo surgery as a day patient.  


How soon will I be back at work?

Obviously, this depends on the nature of your treatment.  However, there are several reasons why you may be back to work more quickly if you choose a UKSH treatment centre:

  • Excellent clinical results combined with high-quality follow-up treatment plans means your time spent as an inpatient is kept to a minimum.
  • We also offer much higher levels of day patient treatments (Same Day Clinic) that are far in excess of UK averages.  This means you are far more likely to undergo surgery as a day patient. 
     

What about MRSA and other super bugs?

UKSH treatment centres have very low infection rates and 0% hsopital acquired MRSA for in-patients.

What do I need to bring with me?

Please bring your personal toiletries, nightclothes, dressing gown and comfortable footwear.  You should also wear light, comfortable clothes to ease your recovery process.

You don’t need money for radio, TV or food. 

Is there any free parking?

There is free on-site parking. 

Visiting hours

Visiting hours are very flexible.  However, as they vary from centre to centre, we suggest you discuss details with the ward staff on admission. 

Food and catering

Our treatment centres make a special effort to ensure you are served tasty, high quality food.  Food is prepared onsite by dedicated catering teams.  Daily menus are provided offering a range of options.  If you have specific dietary requirements then discuss these with the ward staff on admission.  

Facilities for disabled patients

All our treatment centres are fully accessible to wheelchair users.

Support for patients with hearing impairments is provided through Sign Language interpreters, hearing loops and special telephones.

Support for visually impaired patients includes colour coding, large signage and patient information produced in large print. In addition, staff receive specialist training on the needs of patients with visual impairment. 

Transport to and from a centre

All treatment centres are accessible via public transport or exceptional links to major road networks.