Once we receive the referral letter from your GP your appointment will be scheduled for within approximately 4 weeks time. What’s more, we’ll offer you a choice of 3 different dates and you just choose the one that’s most convenient.

We’ll also contact you to remind you of your appointment shortly before the date.

What if I need to change my appointment?

You can contact us by telephone to change your appointment. If you want to change your appointment you must do so at least 48 hours in advance otherwise we cannot guarantee we will be able to reschedule.

What will my treatment involve?

For a step-by-step description of what your treatment involves, please click here.

How soon will I be back home after my treatment?

Obviously, this depends on the nature of your treatment. However, due to the quality of service you receive as an inpatient, coupled with our excellent follow-up treatment plans, you’ll be surprised at how short your stay with us will be. For example, we’ve had patients undergoing surgery for hip and knee replacements who’ve been back home after spending only 4 nights with us.

What’s more, UKSH treatment centres offer much higher levels of procedures that are carried out without the need for an overnight stay. This means that if you choose a UKSH treatment centre you are far more likely to undergo surgery as a day patient.

How soon will I be back at work?

Again, this depends on the nature of your treatment. However, the high levels of day patient treatments and typically short lengths of stay for inpatients means we’ll help you get back to work as early as possible.

What about MRSA and other super bugs?

UKSH treatment centres have very low infection rates for in-patients.

What do I need to bring with me?

Please bring your personal toiletries, nightclothes, dressing gown and comfortable footwear. You should also wear light, comfortable clothes to ease your recovery process.

You don’t need money for radio, TV or food.

Is there any free parking?

There is free on-site parking.

Visiting hours

Visiting hours are very flexible. However, as they vary from centre to centre, we suggest you discuss details with the ward staff on admission.

Food and catering

Our treatment centres make a special effort to ensure you are served tasty, high quality food. Food is prepared onsite by dedicated catering teams. Daily menus are provided offering a range of options. If you have specific dietary requirements then discuss these with the ward staff on admission.

Facilities for disabled patients

All our treatment centres are fully accessible to wheelchair users.

Support for patients with hearing impairments is provided through Sign Language interpreters, hearing loops and special telephones.

Support for visually impaired patients includes colour coding, large signage and patient information produced in large print. In addition, staff receive specialist training on the needs of patients with visual impairment.

Transport to and from a centre

All treatment centres are accessible via public transport or good links to major road networks.