A recently published report by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England, has found that Shepton Mallet NHS Treatment Centre is meeting essential standards of quality and safety of care.
Shepton Mallet NHS Treatment Centre is run by UK Specialist Hospitals (UKSH), the provider which was listed first nationally for knee replacement surgery and third for hip replacement surgery in the 2011 Dr Foster Hospital Guide. The centre provides NHS patients with rapid access to a range of daycase and inpatient surgical procedures.
The report details the findings of the CQC’s recent inspection of the treatment centre and highlights its compliance with all quality and safety of care measures audited.
CQC inspectors assessed the centre on five ‘essential standards’ of care. They found that patients are treated with respect and fully involved in their care; care is safe and appropriate; patients are protected from abuse; staffing is appropriately managed and effective risk-management processes are in place.
Inspectors spoke to patients in the outpatient department and those on the ward who were preparing to go home. Everybody spoken to praised the care, support and overall service they experienced at the treatment centre.
One patient said: “In my younger days I was a ward sister and I can say from patient experience that this system really works. Lots of support and information means you know exactly what is happening. The worry is taken out of the whole process, and I can say the pain management was perfect, I felt no unnecessary discomfort. I will recommend it to all my friends.”
Chester Barnes, Registered Manager, commented: “At Shepton Mallet NHS Treatment Centre we are dedicated to making patients feel fully involved in their care and treated with dignity and respect. This excellent report shows that we are succeeding in delivering a high-quality, patient-centred service.”
NHS patients can be referred to the treatment centre for procedures within specialities such as minor and major orthopaedics, ophthalmology, endoscopy, general surgery, gynaecology, ear nose and throat, urology, diagnostics and dental extraction.
- ENDS -
For more information contact:
Lauren McGuffog - UKSH Communication and Marketing
01749 333 709
Notes to editors:
• The CQC’s report on its inspection of Shepton Mallet NHS Treatment Centre can be found at http://www.cqc.org.uk/directory/1-148225343
• The CQC’s report details feedback from patients in summary by clicking on ‘Our inspectors’ assessment of what people say about this care service’
• The CQC inspection assessed whether services provided at Shepton Mallet NHS Treatment Centre meet five ‘essential standards’. These standards require that
o people are treated with respect and involved in discussions about their care and treatment and able to influence how the service is run
o people should get safe and appropriate care that meets their needs and supports their rights
o people should be protected from abuse and staff should respect their human rights
o staff should be properly trained and supervised, and have the chance to develop and improve their skills
o the service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.