Cirencester NHS Treatment Centre has received a glowing report on its high standards of care following a recent inspection by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England.
The treatment centre, which is operated by UK Specialist Hospitals (UKSH) and provides NHS patients with swift access to a range of daycase surgical procedures, was praised for its compliance with all quality and safety of care measures audited.
The CQC’s inspection took place in January and assessed Cirencester NHS Treatment Centre on a number of ‘essential standards’ of care. They found that patients are treated with respect and fully involved in their care; care is safe, appropriate and delivered in a clean environment; patients are protected from abuse; staff are well managed and effective risk-management processes are in place.
The CQC also interviewed several patients during the inspection. One patient said “they made me feel at ease. Everyone makes you feel welcome. The staff are really friendly.” Another said “I can’t speak highly enough of this place.” Patients also said they found the centre “very clean” and “every area really first class”.
Helen Rossiter, Registered Manager, commented: “Here at Cirencester NHS Treatment Centre we are passionate about providing patients with an outstanding level of care and work hard to make sure they feel welcomed, respected and safe throughout their treatment. This excellent report from the CQC shows that our efforts are having a real impact on the quality of care our patients experience.”
NHS patients can be referred to the treatment centre for procedures within specialities such as minor orthopaedics, general surgery, gynaecology, ear nose and throat, urology, pain management and dental extraction. The treatment centre also offers outpatient assessments for hip and knee replacement surgery, with surgery and associated inpatient stay at Emersons Green NHS Treatment Centre, its sister-site in North Bristol.
- ENDS -
For more information contact:
Dan Madden - UKSH Communication and Marketing
0117 906 1879
Notes to editors:
• The CQC’s report on its inspection of Cirencester NHS Treatment Centre can be found at http://www.cqc.org.uk/sites/default/files/media/reports/1-138602836_UKSH_South_West_Limited_1-148128978_Cirencester_NHS_Treatment_Centre_20120131.pdf
• The CQC inspection assessed whether services provided at Cirencester NHS Treatment Centre meet six ‘essential standards’. These standards require that
o people are treated with respect and involved in discussions about their care and treatment and able to influence how the service is run
o people should get safe and appropriate care that meets their needs and supports their rights
o people are protected from abuse and staff should respect their human rights
o people should be cared for in a clean environment and protected from infection risks
o staff should be properly trained and supervised, and have the chance to develop and improve their skills
o the service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.